CONDITIONS

1. General

1.1. Equise Consulting/EUROTRADEZONE LTD provides translation services on the terms defined in these Rules. The submission of a translation request is tantamount to its acceptance.

1.2. The Client submits a document for translation to Equise Consulting/EUROTRADEZONE LTD.

1.3. Equise Consulting/EUROTRADEZONE LTD may prepare translations on the basis of a copy.

2. Rules for providing services to companies

2.1. After the price of the translation has been assessed by Equise Consulting/EUROTRADEZONE LTD on a preliminary basis and the date of delivery of the translation has been agreed, the Client sends a translation request signed by an authorised officer representing the Client by fax or scan.

2.2. The absence of a written request releases Equise Consulting/EUROTRADEZONE LTD from the obligation to provide the service. In the case of regular Clients, Equise Consulting/EUROTRADEZONE LTD may abandon the requirement to receive a written request.

2.3. In the case of longer texts (over 10 pages), Equise Consulting/EUROTRADEZONE LTD reserves the right to collect an advance payment.

2.4. Equise Consulting/EUROTRADEZONE LTD delivers translations by e-mail or in accordance with an individual arrangement with the Client.

2.5. The Client effects payments by bank transfer, after receiving the translation, within 14 days of the date of issue of a VAT invoice.

2.6. Should there be any discrepancies between these Rules and the content of a translation request (or the agreement entered into at the Client’s request), the provisions of the translation request (or the agreement) will prevail.

3. Rules for providing services to individual Clients

3.1. After the price of the translation has been assessed by Equise Consulting/EUROTRADEZONE LTD on a preliminary basis and the date of delivery of the translation has been agreed, the Client makes an advance payment of 10% of the value of the translation by bank transfer.

3.2. At the Client’s request, Equise Consulting/EUROTRADEZONE LTD shall enter into a written agreement with the Client.

3.3. A translator commences work on the translation after Equise Consulting/EUROTRADEZONE LTD has received the relevant payment by bank transfer. In order to expedite the completion of the translation, the Client may send the scanned confirmation of a bank transfer by e-mail.

3.4. Equise Consulting/EUROTRADEZONE LTD sends the translation by e-mail or in accordance with an individual arrangement with the Client.

3.5. Should there be any discrepancies between these Rules and the content of the agreement entered into at the Client’s request, the provisions of the agreement will prevail.

4. Confidentiality

4.1. All documents supplied by the Client are treated as confidential, with the exception of generally available materials (the content of websites, press publications, statutory acts or regulations, etc.).

4.2. At the Client’s request, Equise Consulting/EUROTRADEZONE LTD may issue a written confidentiality undertaking.

5. Translations

5.1. The price of an ordinary translation is calculated on the basis of a standardised page, i.e. 1800 characters including spaces.

5.2. The number of pages is calculated using the “Word count – characters with spaces” function in word processing software. The number of pages of an ordinary translation is calculated up to the first digit after the decimal point. In the case of ordinary translations, a commenced page is calculated as a full page.

5.3. The price of a translation does not include preparation for publication, which requires additional sub-editing. The Agency is not liable for losses suffered by a Client as a result of a translation being published without additional sub-editing.

5.4. If the Client cancels a request once the translation work has been started, the Client is obliged to pay for the work actually carried out until the moment of cancellation of the translation.

5.5. Complaints, if any, must be submitted by the Client in writing within 7 days of receiving the translation. Errors will be corrected free of charge.

5.6. Compensation for any loss suffered by the Client in connection with a translation prepared by the Agency is limited to the amount of the net fee payable to it for the translation.

5.7. Economic rights tied to copyrights to the translation are transferred to the Client immediately after the amount due stated in the invoice issued by Equise Consulting/EUROTRADEZONE LTD has been paid in full.

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